Any claim or request for payment for a loss, including lawsuits, Idaho Human Rights Commission (IHRC) complaints, and Equal Employment Opportunity Commission (EEOC) complaints that you receive by another person filing against your entity or a claim that you file with ICRMP, must be reported either online through the ICRMP website or by:

• E-mail: claims@icrmp.org
• Fax: 208-336-2100

If they want you to pay for the injury, then yes.  Best practice is that if a member of the public is hurt on your premises, see that the injured person receives adequate first aid treatment.  If your employee has witnessed such an event and is assisting the injured party, you may want to keep track of the incident by completing a “MEMBER NOTICE OF POTENTIAL CLAIM” form and submit to ICRMP.

Upon receipt of a Summons and Complaint, call ICRMP immediately at (800) 336-1985 and email a copy of the document to claims@icrmp.org. We also recommend contacting your attorney at the same time. Time is of the essence. Responses to Summons and Complaint are required within 20 days of receipt by you or judgment can be entered against your entity without any other information. An ICRMP claims representative and an ICRMP-appointed attorney will contact you to guide you through the process.

1. Report the claim: Agency reports a claim through to ICRMP via email or online.
2. Claim Assignment: Claim is assigned to an experienced claims professional.
3. First Contact Made: Our claims professional contacts you within 24 hours to get the facts surrounding the loss and schedules follow up steps, if necessary.
4. Investigate: The claims professional inspects and documents damage, takes photos, interviews witnesses and reviews the policy terms.
5. Resolution: ICRMP’s claims professional works with you to resolve your claim fairly and according to the terms of the policy.